Refund policy

Last Updated: July 2, 2025

Thank you for shopping with 8eyond. Our mission is to provide you with high-quality wellness products to support your journey. This policy outlines our terms for refunds and replacements to ensure a clear, fair, and transparent process.

By making a purchase on www.8eyond.com, you agree to the terms of this policy and our Terms of Service.

 

1. Our Policy: No Returns or Exchanges

 

Due to the health, safety, and personal nature of our supplement products, and because each item is produced on-demand specifically for your order, we do not accept returns or exchanges.

All sales are final. We are unable to offer refunds for a change of mind, ordering the wrong item, or other personal reasons. Please review your order carefully before completing your purchase.

 

2. Exceptions: When a Refund or Replacement is Offered

 

We will provide a free replacement or a full refund if your order meets one of the following criteria:

  • The item arrived clearly damaged or defective (e.g., broken seal, damaged packaging).
  • The item was lost in transit by the carrier.
  • You received an incorrect item.

 

3. How to Submit a Claim

 

To be eligible for a refund or replacement, you must follow these steps:

  1. Contact Us Within 30 Days: You must contact our support team at support@8eyond.com within 30 days of the delivery date shown on your tracking number.
  2. Provide Required Information: Your email must include:
  • Your full name and order number.
  • A clear description of the issue.
  • Clear photographic evidence of the damaged/defective/incorrect item. This is required for us to process a claim with our supplier.

Claims submitted outside of the 30-day window or without the required proof cannot be processed.

 

4. Incorrect Address

 

You are responsible for providing a complete and accurate shipping address. If a package is returned to us because the address provided was incorrect or incomplete, we will only refund the cost of the products. The original shipping fees are non-refundable.

 

5. Digital Products

 

All purchases of digital products (guides, downloadable materials, etc.) are final and non-refundable.

 

6. Contact Us

 

If you believe your order qualifies for a replacement or refund based on the criteria above, please do not hesitate to contact us.

Email: support@8eyond.com